Frequently asked Questions

Quick answers to questions you may have about Karter Performance. Can’t find what you’re looking for? Reach out: Contact Us

Orders

We make use of The Courier Guy to efficiently delivery your orders to your doorstep. Estimated delivery times are stated when choosing Overnight or Economy delivery at Checkout.

Payments

Yes, give us a heads up that you’d like to head through to one of our collection points.
When you’re ready, we will then manually send through a (card) payment link through WhatsApp.
Once payment is confirmed, our guys will release the part.

Shipping and Returns

We make use of The Courier Guy to efficiently delivery your orders to your doorstep. Estimated delivery times are stated when choosing Overnight or Economy delivery at Checkout.

If you’ve received your order and the content is damaged please email us within 24h at info@karter.co.za so that we can rectify the issue. 
Please include the bellow in your email:

  • Invoice Number
  • Photos of the damaged goods
  • How to best contact you
  • Kindly keep the packaging and it’s content to be returned unless stated otherwise. 

Please see our return policy here.

If you did not receive your order within the specified time given when you placed/paid for your order, kindly contact us. 
Tracking details are provided with every order shipped and usually, the courier company will contact you if they cannot deliver or need assistance with the delivery address. 

COBB Accessport

When buying a used Accessport there are a few things to consider:

  • Is the APv3 unmarried/uninstalled from the previous vehicle?
  • Are all the accessories included? See the ‘What’s Included‘ TAB on the COBB APv3 product page for your specific vehicle.  
    It should at least include the OBD-2 cable and the USB cable.
  • Is the OBD-2 cable damaged where it connects into the APv3. Check if the holder prongs or clips are damaged/clip into the APv3 correctly. The clip mechanism can break if improperly pulled out/not un-clipped.
  • Make sure the part number matches your vehicle. eg. AP3-FOR-001 is for a Ford Focus ST Mk3 only. This can also be checked digitally as some boxes now say AP3-APA-001

Follow the link below to add a custom startup screen on your COBB Accessport. 

How to

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